RT Book, Section A1 Murtagh, John A1 Murtagh, Clare SR Print(0) ID 1208722625 T1 Difficult, Demanding and Angry Patients T2 John Murtagh’s General Practice Companion Handbook, 8th Edition YR 2022 FD 2022 PB McGraw-Hill Education (Australia) Pty Ltd PP Sydney, Australia SN 9781743768266 LK murtagh.mhmedical.com/content.aspx?aid=1208722625 RD 2024/10/13 AB ‘It is the patients who have the problems while doctors have the difficulties.’ Four of the more common types of difficult ‘heartsink’ patients are: dependent clingers, entitled demanders, manipulative help rejectors and self-destructive deniers.