TY - CHAP M1 - Book, Section TI - Difficult, demanding and angry patients A1 - Murtagh, John A1 - Rosenblatt, Jill A1 - Coleman, Justin A1 - Murtagh, Clare PY - 2018 T2 - Murtagh's General Practice, 7e AB - There are patients in every practice who give the doctor and staff a feeling of ‘heartsink’ every time they consult.THOMAS O’DOWD 19881 SN - PB - McGraw-Hill Australia Pty Ltd CY - Sydney, Australia Y2 - 2024/03/29 UR - murtagh.mhmedical.com/content.aspx?aid=1158809305 ER -